Would you like a quick, easy way to find out when your holds are ready to pick up? How about a reminder that your items are due? You can get all that through E-mail Notices.
What are E-mail Notices?
E-mail Notices are an optional way for you to be notified that items you have requested to be held for you have arrived at the pickup location. We also use e-mail to send overdue and billing notices. Additionally, the library is able to send "reminder" notices. These reminders are sent three days before your item is due, the day the item is due, and five days after the due date.
How do I sign up?
Please make sure that your e-mail account does not block the following e-mail addresses:
To sign up for e-mail notices, you will need to log in to our Email Notices setup page using your library card barcode number and PIN. This link is also availble in the My Account section of our site in the right sidebar.
After logging in, you will see a form with a text field for your e-mail address. Please be sure to type in the complete e-mail address (for example "firstname.lastname@example.org") and be sure that it is correct. When you have completed the form, click the "Submit Address" button.
Once you have submitted this form, an automated confirmation e-mail message will be sent to the e-mail address you entered in the form. To complete the registration process, you will need to follow the instructions in this message. If you do not receive this automated message within 24 hours, please try re-registering your address.
If you are setting up e-mail notifications for more than one patron account to be sent to the same e-mail account, you will need to reply to each automated confirmation message to complete the registration process for all accounts. For example, if you are setting up e-mail notifications for yourself and your two children, the system will generate three confirmation messages. You would need to reply to each of the three messages (you will see that they have different key code numbers).
If you ever need to change or delete your e-mail address from our system, you can do so by logging in to the My Account section of our web site and using the link in the right sidebar.
Will I get "junk" or "spam" mail if I sign up for this service?
The Indianapolis Public Library considers all patron information to be private and confidential. We do not release or sell any patron information, including names, addresses, phone numbers, or e-mail addresses.
If you sign up for E-mail Notices, we will use your e-mail address only for library business.
What if my e-mail address changes?
If you need to change the e-mail address listed in your account, you can do so by logging in to the My Account section of our web site and going to the Profile page. If you have an active e-mail address in the system, you will see a button labelled "Change E-mail Settings."
Updating your e-mail address is exactly the same process for signing up for e-mail notification in the first place: you enter your complete e-mail address in the form and submit it. This generates an automated confirmation message which you will need to reply to as instructed.
How do I cancel e-mail notices?
You can remove your e-mail address from our system very easily. All you need to do is log in to the My Account section of our web site and go to the Profile page. You will see a button labelled "Change E-mail Settings" next to the e-mail address you have listed in our system. Click this button and a new window will appear. Scroll down to the "Delete E-mail Address" button and click it.
I have a hold listed as "Awaiting Pickup" in the Borrower Account area, but I did not get a notice. What's going on?
We run a batch process every morning that checks our system for items that have arrived at the pickup location since the last batch process. When it finds an item that has arrived to fulfill a request, the system generates a notice.
If the item arrived at the pickup point after that day's batch process, the "awaiting pickup" hold will show up on the My Account: View Holds page but the hold notice will not be sent until the following day. Please note that if you check out an item on the day that it arrives at the pickup location, the hold will be resolved and no notice will be generated for that item.
It is also possible that an e-mail message could not be delivered. Please make sure that your e-mail address is correct in your library account, and check your e-mail filter to make sure that the messages are not being blocked as junk e-mail ("spam"). If neither of these situations apply, please contact the webmaster or speak with a staff member at one of our branch locations.
Please feel free to contact the webmaster if you have any other questions.