For Adults

Email Notices


11/01/2020 | IndyPL FYI & FAQ

Would you like a quick, easy way to find out when your holds are ready to pick up? How about a reminder that your items are due? You can get all that through Email Notices.

Email Notices are an optional way for you to be notified that items you have requested to be held for you have arrived at the pickup location. We also use email to send overdue and billing notices. Additionally, the library is able to send "reminder" notices. These reminders are sent three days before your item is due, the day the item is due, and five days after the due date.

Need more help? Please feel free to contact the webmaster if you have any other questions.

Frequently Asked Questions (FAQ)

What are Email Notices?

Email Notices are an optional way for you to be notified that items you have requested to be held for you have arrived at the pickup location. We also use email to send overdue and billing notices. Additionally, the library is able to send "reminder" notices. These reminders are sent three days before your item is due, the day the item is due, and five days after the due date.

How do I sign up?

Please make sure that your email account does not block the following email addresses:

  • webmaster@indypl.org
  • holds@yourlibrary.indypl.org
  • reminder@yourlibrary.indypl.org

To sign up for email notices, you will need to sign into the “My Account” of our site. After signing in, please click or tap your username (or user initial) toward the top right of the page to display a drop down menu. Please select the “My Settings” link at the bottom of the menu that just appeared.

Once on the “My Settings” page of “My Account”, under the “Account Information” heading you will find a sub-heading labeled “Email”. Please click “Change” under this sub-heading.

Under “Email Address”, please enter your full email address. You may also add your email address for “Digital Notification Email” on this form as well. To finish the process, please click “Save Changes”.

Will I get "junk" or "spam" mail if I sign up for this service?

The Indianapolis Public Library considers all patron information to be private and confidential. We do not release or sell any patron information, including names, addresses, phone numbers, or email addresses.

If you sign up for Email Notices, we will use your email address only for library business.

What if my email address changes?

You can update your email address with us by following the steps listed in the answer to question 1. Please be sure to click “Save Changes” after you have updated the email address.

How do I cancel email notices?

In order to cancel email notices please call or visit one of our locations and ask a staff member for assistance.

I have a hold listed as "Awaiting Pickup" in the Borrower Account area, but I did not get a notice. What's going on?

We run a batch process every morning that checks our system for items that have arrived at the pickup location since the last batch process. When it finds an item that has arrived to fulfill a request, the system generates a notice.

If the item arrived at the pickup point after that day's batch process, the "awaiting pickup" hold will show up on the My Account: On Hold page but the hold notice will not be sent until the following day. Please note that if you check out an item on the day that it arrives at the pickup location, the hold will be resolved and no notice will be generated for that item.

It is also possible that an email message could not be delivered. Please make sure that your email address is correct in My Account and check your email filter to make sure that the messages are not being blocked as junk email ("spam"). If neither of these situations apply, please contact the webmaster or speak with a staff member at one of our branch locations.