For Adults

Text Message Notices

11/01/2020 | IndyPL FYI & FAQ

Would you like a quick, easy way to find out when your holds are ready to pick up? How about a reminder that your items are due? You can get all that through Text Notices.

Text Notices are an optional way for you to be notified that items you have requested to be held for you have arrived at the pickup location. We also use text to send overdue and billing notices.

Need more help? Please feel free to contact the webmaster if you have any other questions.

Important Notes about Text Messaging

Please do not attempt to reply to the text message. The library is using a third party service to deliver these and will not be able to receive any texts sent back to us.

Standard Text Messaging Rates may apply. This is based on your phone service plan and not the responsibility of the library.

Text messages do not stop other notification methods. Text notice messages are sent in addition to the email or phone notices that you may already be receiving.

Frequently Asked Questions (FAQ)

What types of text messages can I receive?

We offer four types of text messages:

  • Pre-Overdue Notice text message is sent the day before a library item becomes due.
  • Overdue Notice text message (1st & 2nd ) The 1st Overdue text is sent 7 days after a library item becomes overdue (3 days for DVDs). Two weeks after the 1st Overdue text is sent, if the item is still overdue, we will send a 2nd Overdue text. If the item is not returned after this second text its cost will be charged to your account.
  • Hold Notice text message is sent when a library item you have requested becomes available for pickup.
  • General Notice text message may occasionally be sent when the library needs to contact you individually concerning a specific situation such as "You left your library card behind during your recent visit".
How do I sign up?

To sign up for text notices, please call or visit one of our library locations.

How do I change my text messaging preferences?

To change your text notice preferences, please call or visit one of our library locations.