In-Branch Services Reopening

In-Branch Services Reopening


Planned Opening Dates:

  • June 15: Central, Eagle, East 38th Street, Franklin Road, Haughville, Nora, Pike
  • June 20: New Martindale-Brightwood branch opens for service!
  • June 22: Wayne branch opens for service! East Washington, Garfield Park, Southport, Spades Park, Warren, West Indianapolis
  • June 29: Beech Grove, College Avenue, Decatur, Glendale, Irvington, Michigan Road

Curbside service will remain at most locations, including those that have opened for in-branch services. Please continue to call during business hours to schedule a time to pick up your materials curbside. See both in-branch and curbside hours below.


These dates are subject to change based on our ability to have adequate safety supplies and procedures in place.


*Lawrence will remain closed as it is still undergoing renovations. The in-branch service hours at InfoZone are still being coordinated with The Children's Museum. InfoZone is currently only open for curbside service.


Hours effective when locations reach their opening date (above):


Central Library
Monday – Thursday 10:00 am – 6:00 pm
Friday and Saturday 10:00 am – 5:00 pm
Sunday noon – 5:00 pm
*Curbside service will be available each day from noon – 5:00 pm


infoZone
Monday - Saturday 10:00 am - 6:00 pm
Sunday 10:00 am - 5:00 pm
*Curbside service will be available each day from noon – 5:00 pm


Other Branches
Monday - Saturday 10:00 am - 6:00 pm
Sunday noon - 5:00 pm (at Franklin Road, Glendale, Nora, Pike, Southport, Warren, Wayne Only)
*Curbside service will be available each day from noon – 5:00 pm


Safety

  • If you feel unwell, we ask that you not visit in person.
  • All patrons over 2 years old will be required to wear a face mask.
  • While visiting, practice good hygiene such as hand-washing and avoiding touching your face.
  • A staff member at the entrance will be in charge of limiting building capacity. You may need to wait until another patron leaves before you can enter.
  • Plexiglass dividers will be in place at transaction points.
  • Social distancing of 6 feet will be expected.
  • No “over-the-shoulder” help will be available from staff.
  • Food and uncapped drinks will not be allowed.
  • Regular cleaning will occur.

We will continuously evaluate our ability to maintain a safe, healthy environment for staff and patrons. These expectations are subject to change as needed.


Services

  • All patrons can continue to utilize our online materials or curbside pickup after we reopen.
  • Patrons are asked to keep their visits brief, to less than one hour. Come in to browse, read, use a computer or check out books and movies.
  • Due to quarantining of returned materials, there will be a delay in items appearing as “returned” in your library account. Fines for overdue materials will not be charged.
  • Patrons are asked to keep their visits brief, both to decrease the number of people and to allow the next patron waiting to enter if the building reaches its designated capacity.
  • Items pulled from the shelves by patrons but not checked out should be left in a designated area (cart or table).
  • Computers will have a one-hour time limit.
  • Printing, faxing, and copying will be available.

Have a question? Call, text, or email - we are here to help you find what you need and make the most of Library resources.


Programs & Events

We can't do programming like we used to - but we can still do programming! Take a look at our calendar of events to see what online programs are coming up that might interest you or your family. Follow us on Facebook or YouTube and visit our blog for reading suggestions, online programming opportunities, and library news.

The Summer Reading Program: Imagine Your Story runs from June 1 - August 1 and is for both kids/teens and adults. Read books, do activities, and win prizes! Sign up

Questions? Call a branch or take a look at our FAQ below.

How did you determine building capacity limits?

We looked at historical data for foot-traffic as our primary indicator, and also considered variables such as common area square footage, shelving, number of staff, quantity of computers, and typical patron uses – all of which vary by branch.

How can I change the pickup location for my holds?

1. Log into 'My Account'.

2. Go to your 'On Hold' page under 'My Borrowing'.

3. Click on the current library ‘Pick up at’ drop down menu associated with the item for which you want to change the pickup location.

4. Select the branch you would like your holds sent to.

(NOTE: The pickup location for a hold can NOT be changed online once the item is in transit to the current pickup location OR if it’s already on the hold shelf awaiting pickup. If either of these is the case, you will need to call the location that has your hold so they can send it to the location you'd like.)

How should I clean books safely?

Viruses dry up quickly on paper, and we ask that book pages not be sprayed, wiped, or otherwise made wet, as that would damage the book. You are free to use a disinfectant wipe on the plastic book cover, and to "quarantine" your books before use. Further, please wash hands regularly, avoid touching your face, and do not cough or sneeze on the books.

I returned at item, but it still appears on my "checked out" list in My Account. Why?

Returned items are being quarantined for 72 hours before being checked-in and recirculated. Because of this, there will be a delay for a returned item to appear as "returned" in your account. But don't worry - there are no fines or late fees right now.

If there are no fines or late fees, do I really need to return my book within 21 days?

Libraries work best when everyone shares responsibly - so even if we do not have fines, we ask that you please honor our checkout time limits. If materials are not returned, after enough time passes we would consider the book "lost" and a bill would be sent to replace the item. And we definitely don't want to have to do that!

How is the Library keeping staff safe?

The Library Board of Directors and Executive Committee do not come to these decisions lightly - the safety of our staff, patrons, and volunteers is our top priority. For these reasons we will be constantly evaluating our processes, protective equipment, cleaning materials, and guidance from local health officials.

Specific to in-branch service, staff are equipped with safety measures and procedures detailed above. Additionally, The Library is adhering to CDC best practices, supplying all necessary personal protective equipment and cleaning/sanitizing supplies, following guidelines within the Families First Coronavirus Response Act, maintaining regular communication with local health officials, and continually evaluating the situation at an organizational level through feedback from public-facing staff.

Can I donate books at a Library?

Due to the efforts to safely prepare our locations for socially distant services, unfortunately at this time we are not prepared to accept book donations at any Library location, including at our Indy Library Store located at the Library Services Center. Please do not leave donations on the curbside pickup table, and do not place donations in the book drops. We will gladly accept donations once again in the future, and will make that announcement when ready.

Can I pause my holds until I am ready to start reading books from the Library again?

Yes, you can pause your holds.

1. Login to My Account and select On Hold under My Borrowing. On Hold items that are Not Ready can be paused. Items that are Ready or In Transit may not be paused.

2. Click on “Pause hold” and select a date that you would like the hold to become active again.

3. If you have multiple holds that you would like to pause, select each item by placing a checkmark in the box to the left of the item you would like to pause.

4. After selecting the items you would like to pause, click on “Manage items” at the bottom of the page.

5. Click on “Pause holds” and select a date that you would like the holds become active again.

Go here for more details about pausing your holds.