In-Branch Services

In-Branch Services

All library visitors (ages 2+) are required to wear a mask, regardless of vaccination status. This requirement is a result of COVID-19 worsening throughout Indiana and will be in effect at all IndyPL locations until further notice.


In addition, all our children’s programming is taking place virtually until further notice. Join us online! See our full listing of online programming for kids here including storytime, trivia, legos, coding, and more!


Current Closures

On September 20, 2021, the East Washington Branch will be opening at 12 pm.


Curbside Pickup of Materials (books, DVDs, etc.):

Schedule a curbside pickup online | Curbside details and FAQ
Curbside pickup is available at all IndyPL locations during all open hours. Patrons can use the catalog to place a hold online or call their nearest branch for assistance placing a hold on an item (library card required). Patrons will be notified when their hold is available for checkout, and then can easily schedule a pickup time schedule a pickup time online or over the phone. Book drops will remain open at all Library locations for returning materials.


Our online, email & telephone services are also available!

  • Ask-a-Librarian from Home
    Have a question? Reach out to us from home to get help finding a new book to read, get set up taking an e-learning course, get small business support, career services, or answers to all your questions. We are here to help you find what you need and make the most of Library resources!
  • Call-a-Librarian during regular business hours. Check out our locations page for phone numbers and hours.
  • Text-a-Librarian at 317-333-6877 for quick questions and quick replies about the information you need. Message and data rates may apply, depending on your phone plan.
  • Email-a-Librarian via our contact form if you need to send some details and get a written response. This might be helpful if you hope to get an answer that contains links to web content.

Safety Precautions Remain in Effect
We will continuously evaluate our ability to maintain a safe, healthy environment for staff and patrons. These expectations are subject to change as needed:

  • All library visitors (ages 2+) are required to wear a mask, regardless of vaccination status.
  • If you feel unwell, we ask that you not visit in person.
  • While visiting, practice good hygiene such as hand-washing and avoiding touching your face.
  • Plexiglass dividers will be in place at transaction points.
  • Social distancing of 6 feet will be expected.
  • No “over-the-shoulder” help will be available from staff, including at computers.
  • Food will not be allowed, however, covered drinks will be permitted.
  • Regular cleaning will occur.

Questions? Call a branch or take a look at our FAQ below.

How can I change the pickup location for my holds?

1. Log into 'My Account'.

2. Go to your 'On Hold' page under 'My Borrowing'.

3. Click on the current library ‘Pick up at’ drop down menu associated with the item for which you want to change the pickup location.

4. Select the branch you would like your holds sent to.

(NOTE: The pickup location for a hold can NOT be changed online once the item is in transit to the current pickup location OR if it’s already on the hold shelf awaiting pickup. If either of these is the case, you will need to call the location that has your hold so they can send it to the location you'd like.)

How should I clean books safely?

Viruses dry up quickly on paper, and we ask that book pages not be sprayed, wiped, or otherwise made wet, as that would damage the book. You are free to use a disinfectant wipe on the plastic book cover, and to "quarantine" your books before use. Further, please wash hands regularly, avoid touching your face, and do not cough or sneeze on the books.

If there are no fines or late fees, do I really need to return my book within 21 days?

Libraries work best when everyone shares responsibly - so even if we do not have fines, we ask that you please honor our checkout time limits. If materials are not returned, after enough time passes we would consider the book "lost" and a bill would be sent to replace the item. And we definitely don't want to have to do that!

How is the Library keeping staff safe?

The Library Board of Directors and Executive Committee do not come to these decisions lightly - the safety of our staff, patrons, and volunteers is our top priority. For these reasons we will be constantly evaluating our processes, protective equipment, cleaning materials, and guidance from local health officials.

Specific to in-branch service, staff are equipped with safety measures and procedures detailed above. Additionally, The Library is adhering to CDC best practices, supplying all necessary personal protective equipment and cleaning/sanitizing supplies, following guidelines within the Families First Coronavirus Response Act, maintaining regular communication with local health officials, and continually evaluating the situation at an organizational level through feedback from public-facing staff.

Can I donate books at a Library?

After closing off donations due to COVID-19, we are once again accepting your gently used books and select other materials at Indy Library Store! Materials you no longer want can help ensure that learning continues in our community for all. See what items we accept.

Donations are now accepted in the lobby of the Library Services Center only, Monday – Friday, 8 a.m. to 5 p.m. The center is located at 2450 N. Meridian St. We no longer accept donations at our branches or at Central Library.

Can I pause my holds until I am ready to start reading books from the Library again?

Yes, you can pause your holds.

1. Login to My Account and select On Hold under My Borrowing. On Hold items that are Not Ready can be paused. Items that are Ready or In Transit may not be paused.

2. Click on “Pause hold” and select a date that you would like the hold to become active again.

3. If you have multiple holds that you would like to pause, select each item by placing a checkmark in the box to the left of the item you would like to pause.

4. After selecting the items you would like to pause, click on “Manage items” at the bottom of the page.

5. Click on “Pause holds” and select a date that you would like the holds become active again.

Go here for more details about pausing your holds.